Terms & Conditions

Please read the following terms carefully, as they define the conditions of access and use of the website.

Effective date: 2 September 2024

Welcome to XATIVAEXPERIENCES.COM (the "Site"). Please read the following Terms and Conditions of Use (this "Agreement") carefully before using the Site.

This Agreement governs your use of the Site. By accessing and using the Site, you indicate your acceptance of this Agreement and our Privacy Policy. Please review these terms carefully. Your acceptance of this Agreement grants you a limited, temporary, non-exclusive license and permission to use the resources of the Site, as well as the opportunity to purchase tickets for our tour and dining experiences. This limited, temporary, non-exclusive license and permission may be revoked at any time, for any reason, with or without notice, by EFFE Enterprises CO. SL (the "Company") as described below. If you do not agree to this Agreement, please refrain from using the Site to purchase tickets or book services for our tours. Please retain a copy of this Agreement for your records.

Booking conditions

Online reservations can be made with a valid credit card or paid on the day in cash or by credit card using the Reserve Now, Pay Later system. Reservations are processed using the secure, encrypted reservation system.

Cancellation Policy

What should I do if I need to cancel my tour?

We understand that unexpected circumstances can arise leading to changes in plans. Therefore, we have implemented a flexible cancellation policy. If your plans change, we ask that you let us know as soon as possible. Since we keep our tour groups small, we need to fill our groups. Additionally, we appreciate ample notice to accommodate changes to our orders and reservations for our specially prepared menus.

Small group public tours

• You can cancel or change the date of your tour free of charge up to 24 hours before the tour (pending availability).

• To receive a refund, please email us at Xtv.experiences@gmail.com at least 24 hours in advance to communicate cancellations or date changes. Refunds will not be issued for cancellations made within 24 hours of the tour.

• Once a tour has started, there are no refunds or rebookings available.

Private tours

For smaller groups and larger groups that we have agreed to host privately, we kindly ask for 48 hours notice for any date changes or cancellations.

No refunds will be issued for cancellations made within 48 hours of booking.

Meteorological and force majeure considerations

Regardless of the weather, we want you to have a great time in Xativa! We will make sure you are okay, even if it is raining. In case of rain, we will provide umbrellas for your tour and we will make sure that most of the tour takes place in areas more protected from the rain, on the other hand the dining experience would take place inside our space. In case of extreme weather conditions, major political unrest or strikes, tours can be cancelled if we feel it is necessary and a full refund will be issued.

Late Arrival and No-Show Policy

Late arrivals and no-shows are non-refundable. This policy applies to any participant who does not arrive on time for the tour or who arrives after the tour has already departed.

Safe

Please note: The Company recommends that Guests purchase travel insurance for their trip to cover cancellations, delays, medical issues, etc., that could impact their ability to attend the Tour or Experience. Guests agree that the Company is not responsible for any loss associated with unforeseen events, and all claims must be processed through the Guest's insurance company and not the Company itself.

Intellectual property

All information, content, services and software displayed, transmitted or used in connection with the Site, including text, photographs, images, illustrations, audio clips, video, HTML, source and object code, trademarks, logos and the like (collectively, the "Content"), as well as their selection and arrangement, is the property of the Company and/or the Company's affiliated entities, licensors and/or suppliers. You may use the Content only online, and solely for your personal, non-commercial use. If you operate a website and wish to link to the Site, you may do so upon written notice to the Company, provided that you agree to immediately cease such linking upon the Site's request. No other use is permitted without the Site's prior written permission. Permitted use, as described in this paragraph, is contingent upon your compliance at all times with this Agreement.

Without the Company’s prior written approval, you may not: (i) republish any part of the Content on any Internet, Intranet or extranet site or incorporate the Content in any database, compilation, archive or cache, (ii) distribute any Content to others, whether or not for payment or other consideration, (iii) modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any part of the Content, or (iv) scrape or otherwise copy our Content without permission. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Site, insert any code or product into or manipulate the content of the Site in any way that affects user experience, and not to use any data mining, data gathering or extraction methods.

Requests to use the Content for any purpose other than as permitted in this Agreement should be directed to Xtv.experiences@gmail.com

2a. Infringement Complaints: The Site respects the intellectual property of others. If you believe that your rights have been infringed and/or are aware of any infringing material on the Site, please contact us at Xtv.experiences@gmail.com

User-provided information and content

Please note the following text:

By providing information, communicating and/or placing material on the Site (collectively, "User Provided Content"), you are representing and warranting that in exchange for being permitted to use the Site, you are irrevocably and unconditionally granting, transferring and assigning all right, title and interest in and to the User Provided Content to the Company, its affiliates and related entities, including the Site. You represent and warrant that by reason of this grant, transfer and assignment, you shall not retain any ownership rights in the User Provided Content. You acknowledge and agree that all rights in this paragraph are granted without the need for additional compensation of any kind to you, and that you are waiving any claims against the Company, the Site and any affiliates of the foregoing, arising directly or indirectly from User Provided Content.

Without limiting the other provisions of this Agreement in any way, you represent, warrant, acknowledge and agree that: (i) the Company is the sole owner of all Content and User Provided Content and retains the unrestricted right to modify any portion of the Site; and (ii) the Company will, in its sole discretion, constantly make changes to the Site by modifying, adding or removing features, functions and abilities. Transactions and e-commerce on our site.

During your visit to the Site, you may choose to engage in a transaction involving the purchase of a product or service. In order to serve you most efficiently, reservation transactions and order fulfillment may be handled by a third-party processing agent or distribution institution. All transactions we process through a highly secure and encrypted system. While in most cases transactions are completed without difficulty, there is no such thing as "perfect security" on the Internet or offline. If you are concerned about online credit card security, in most cases a phone number will be made available to you so you can call us and place your order over the phone. In addition, we offer the option of payment on the day of experience to ensure maximum customer flexibility and security. The Company and the Site cannot assume responsibility for the success or security of transactions made or processed by third parties.

Occasionally, a product or service may not be available at the time or price as listed or promoted. In such event, or in the event a product is listed at an incorrect price or with incorrect information due to typographical error, technological error, error in the date or length of publication, or error in pricing or product information received from our advertisers or suppliers, you agree that the Company and the Site are not responsible for such errors or discrepancies.

Communications with third parties through the site

Please note the following important information: Any interactions or communications with parties other than the Company and the Site are solely between you and the third party. For example, certain sections of the Site may allow you to conduct transactions or purchase goods or services. In some cases, these transactions will be handled by our third-party partners and vendors. The Company or the Site shall not be liable for any goods, services, resources, or content available through such third-party interactions or communications, or for any resulting harm. Before engaging in any transaction, please carefully review the third party's policies and practices and make sure you are comfortable with them. Any complaints, concerns, or questions regarding materials provided by third parties should be directed to the third party directly.

During your visit to the Site, you may encounter links or view content hosted by third-party sources. You may also access information, websites, advertisements, features, contests, or sweepstakes offered by other parties. The Company and the Site are not responsible for the actions or policies of such third parties. When providing information on such a feature or page, please refer to the applicable terms of service and privacy policies of those third parties. Reservations Made Through Third Parties.

Bookings made for our experiences that are booked through third parties (including, but not limited to, TripAdvisor, GetYourGuide, Booking.com, Airbnb Experiences, Project Expedition, and Klook experiences) are subject to the individual cancellation and refund policies of the Third Party Policies. Neither EFFE Enterprises Co. SL. nor the Site is responsible for the manner in which Third Parties choose to enforce specific cancellation policies or refund policies.

General Disclaimer and Limitation of Liability

While the Company and the Site use reasonable efforts to include accurate and up-to-date information, we make no warranties or representations as to the accuracy of the content and assume no liability for any errors or omissions in the content. The Company and the Site do not represent or warrant that the use of any content will not inadvertently infringe the rights of third parties. The Company and the Site have no responsibility for the actions of third parties or the content provided or posted by others.

Use of the site is at your own risk. All content is provided on an "as is" and "as available" basis. Neither the company, the site, nor any of their affiliated or related companies, nor any of their past, present or future employees, officers, agents, content providers or licensors, make any representations or warranties of any kind regarding the site, the content, any advertising materials, information, products or services available on or through the site, and/or the results that may be obtained from use of the site or such content or services. All express or implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose, warranties against infringement, and warranties that the site will meet your requirements, be uninterrupted, timely, secure, or error-free, are specifically disclaimed. The company, the site, and any affiliates of the foregoing are not responsible for content posted by third parties, the actions of any third parties, or for any damages to, or viruses that may infect, your computer equipment or other property.

In no event shall the Company or the Site, including its affiliates, employees, officers, agents, content providers and authorized representatives, be liable for any indirect, consequential, special, incidental or punitive damages, including without limitation, damages related to unauthorized access to or alteration of your transmissions or data, the content of the Site or any errors or omissions in content, even if advised of the possibility of such damages.

Compensation

You agree to indemnify, defend, and hold harmless the Company and the Site, each of their parent and affiliated companies, and each of their respective partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, and agents, from and against any and all claims (including, but not limited to, claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys' fees and court costs) arising from or related to any allegation regarding: (1) your use of the Site; (2) the Company's or the Site's use of any content or information you provide, so long as such use is not inconsistent with this Agreement; (3) information or material posted or transmitted through your membership account, even if not posted by you; (4) your participation in any of the food and cultural tours offered through the Site; and (5) any violation of this Agreement by you.

Waiver and Release of Claims

Please note the following terms: By purchasing tickets for and/or participating in the sightseeing and dining experiences offered by the Company, and in exchange for being permitted to purchase such tickets and for other valuable consideration, you understand, acknowledge, represent, warrant and agree to the following, with the understanding that the Company will rely on the same:

Your desire to participate in the tourist and gastronomic experiences and experiences offered by the Company (referred to as "Tours" and "Experiences");

You are in good health and do not suffer from any minor or serious physical or mental injury, illness or disability that makes you especially susceptible to injury or disability while performing any activity contemplated by this Agreement (including, without limitation, this Section 9);

You fully understand and accept all risks associated with your participation in the Tours, including, without limitation, exposure to adverse weather conditions, foodborne illness, injury (for example, those arising from self-inflicted accidents or mishaps, other participants, automobiles, pedestrians and the like) and death;

You grant to the Company and the Company assigns the irrevocable, sublicensable right and authority to use your name, likeness, photograph and/or likeness for any commercial or non-commercial purpose now known or later developed in perpetuity throughout the universe without any further obligation or compensation to you;

Your participation in the tours is at your own risk. You, on behalf of yourself and/or any person or entity claiming through or on your behalf, hereby eternally and unconditionally release and discharge and discharge the company, the company's related and affiliated entities, current and former employees, owners, officers, members, managers, partners, contractors, insurers, representatives and agents of the foregoing (collectively, "Released Parties") from any and all claims, actions, damages, liabilities, losses, costs and expenses in any way arising out of, or resulting from, your participation in the tours, including, without limitation, all claims, actions and liabilities for death, injury, loss or damage to you, any other person, or any property, regardless of whether or not such injury, loss or damage was caused by the negligence or willful conduct of the company or any of the Released Parties. You, on behalf of yourself and/or any person or entity acting through or on your behalf, further agree to defend, indemnify and hold the Released Parties harmless from and against any and all liabilities, claims, actions, damages, expenses (including, without limitation, attorneys' fees) and losses of any kind or nature whatsoever arising out of or resulting from your participation in the Tours; and this Section 9 is in addition to, and not a limitation of, the other terms and conditions of this Agreement.

International users

The Website is controlled, operated and administered from Spain. The Company and the Website make no representation that materials or content available through the Website are appropriate or available for use outside Spain, and accessing them from territories where their content is illegal is prohibited. You are not permitted to use the Website or export the Content in violation of Spanish export laws and regulations. If you access the Website from a location outside Spain, you are responsible for compliance with all applicable laws.

Passports, visas, documents

All travellers, without exception (including infants and persons under 18 years of age), must carry valid documentation such as a passport or national identification document (for countries where a passport is not required), and must obtain any necessary visas, permits, vaccination certificates, etc., before travelling. It is the sole responsibility of the traveller to obtain these documents and comply with the requirements, and the Company cannot accept any liability for problems arising from these requirements.

Miscellaneous

The Company and the Site have the right to change this Agreement at any time. Users will be notified of any changes by the Company and the Site posting them. Your continued use of the Site after any changes are posted constitutes your agreement to be bound by those changes.

The Company and the Site may modify, suspend, discontinue, or restrict the use of any portion of the Site, including the availability of any content, at any time without notice or liability. They may also deny access to any person or user at any time and for any reason. In addition, the Company and the Site may transfer rights and obligations under this Agreement to any affiliate, subsidiary, or business unit, or to any entity that acquires the Company, the Site, or any of their assets.

This Agreement is subject to the provisions of Spanish Law Royal Legislative Decree 1/2007, of November 16, which adapts the texts of the General Law for the Defense of Consumers and Users (Consumer Protection Law) and other complementary laws.

You agree that no claim may be brought as a class action. If any provision of this Agreement is found to be unenforceable, that provision will be enforced to the maximum extent permissible to reflect the parties' intent, and the remainder of this Agreement will continue in full force and effect.

Any failure by the Company or the Site to enforce or exercise any provision of this Agreement or related right shall not constitute a waiver of that right or provision. The section titles used in this Agreement are for convenience only and have no legal or contractual effect. In the event of any termination of this Agreement, you agree that certain provisions will survive, including the limitations on your use of the content, the license(s) granted to the Site, and any other provisions for which survival is equitable or appropriate.

This Agreement also incorporates the terms and conditions contained in the Privacy Policy of www.xativaexperiences.com. Contact Us.



To contact the company: EFFE ENTERPRISES CO. SL. Postal address: Carrer Pepe Martínez Mollá, 2, Local 3, Xàtiva, 46800.